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Top private companies around the globe have adopted performance management principles and techniques in order to be more competitive in this harsh economic market. This fierce competition has slowly, but firmly found its way in the public sector. Public services are required to adopt best practices and streamline processes in order to justify their budgets and offer quality services to their country’s citizens.
The CIA was established by the National Security Act of 1947 as an independent agency, being charged with coordinating the U.S. intelligence activities, as well as evaluating and disseminating intelligence affecting national security. The CIA, the first line of defense, manages to accomplish what others cannot and go where others cannot. Briefly, they collect information that reveals potential threats, plans and capabilities of their adversaries, providing thus the basis for decision making and actions.
Nowadays it has become more and more difficult to enjoy a simple flying experience. And this is due to the fact that not only the huge number of people using this means of transportation makes it more difficult to bear, but also due to the fact that airlines have an outstanding number of fees. In a ranking system used by the American Customer Satisfaction Index, American Airlines received a not so good score: only 69 out of 100 points available.
The focus on performance management across different sectors and platforms is hardly a new attainment. Performance management practitioners and most of the business world is aware that the principles, indicators and tools used by this relatively young discipline have found their way in both the public and private sector. However, their actual presence and use remain mostly concealed.
Is having the best management tools the key to success? Analyzing the most used management tools by companies gives an insight into what really matters in today’s business world.
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