Expert Interview – Feng Cai Qiu, Executive Director/Senior Partner, Singapore Empower Consulting Group Pte, China

Written by Adelina Chelniciuc on January 6, 2014. Posted in Around the world, Consultants, Interviews, Organisational performance

For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who created a detailed image of Performance Management as a discipline.

Dr. Feng Cai Qiu, Executive Director/Senior Partner at Singapore Empower Consulting Group Pte, China was one of the consultants that The KPI Institute interviewed.

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Expert Interview – Sujay Nair, Lecturer-Enterprise Performance Management, The University of Melbourne, Australia

Written by Adelina Chelniciuc on January 6, 2014. Posted in Academics, Around the world, Interviews, Organisational performance

For the report Performance Management in 2012, The KPI Institute conducted 12 semi-structured interviews with practitioners, academics and consultants, who offered a detailed image on the state of Performance Management as a discipline.

Sujay Nair, Lecturer-Enterprise Performance Management at The University of Melbourne, Australia was one of the academics that The KPI Institute interviewed.

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Customer Satisfaction Surveys for libraries: The British Library and Flinders University Library

Written by Adela Tudorache on November 28, 2013. Posted in Around the world, Articles, Organisational performance

Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.

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Managing public sector performance in the UAE – ADAA 2.0

Written by Cristina Mihăiloaie on November 26, 2013. Posted in Around the world, Articles, Organisational performance

The United Arab Emirates Vision is a bold strategy that aims to position the country among the best states in the world by 2021. In order to achieve such an ambitious goal, “an integrated system for managing performance and monitoring the execution of strategic and operational plans” is necessary.

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Performance and target setting at Scotland Police

Written by Andreea Vecerdea on November 26, 2013. Posted in Around the world, Articles, Organisational performance

Ensuring public safety is the ultimate goal of any police authority. This translates into actions that have to be taken towards the achievement of this goal. Scotland Police seems to have found the way of managing these actions. In 2007, they developed The Scottish Policing Performance Framework, which ensures a national model for the measurement and reporting of performance information.

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