Benchmarking: a story of best practices and success
All businesses are in a continuous search for processes and quality improvements that will eventually lead them to achieving a superior level of performance in their activity.
Posts Tagged ‘Performance Management’
Ticket to performance: JetBlue
Founded in 1999, JetBlue’s initial mission of “bringing humanity back to air travel” has now evolved to “inspiring humanity”, reflecting the company’s endeavors towards offering its clients highly quality services, in order to maintain them satisfied. The airline has now received, for the 10th consecutive year, the award for “Highest in Customer Satisfaction among Low-Cost Carriers in North America”.
Performance Management in the Indian Government
A brief history
Traditionally, the Indian Government used to be described as a rule-based structure, primarily focused on processes. Such an approach was mainly oriented towards input usage, and performance was assessed against money spent on different projects / schemes. The drawback of this modus operandi was that it failed to look at the results achieved by the activities undertaken by the Government.
Tit for tat and Engagement for Engagement – The role of corporate commitment in driving employee engagement
Among the individual levels evaluations that take place within organizations, the most frequent ones, after employee satisfaction, you have employee engagement reviews. Even if engagement is first of all dictated by one’s intrinsic motivation, organizations can also contribute to its development and maintain it within a desired range by building a corporate culture based on engagement.
Canada Revenue Agency’s road to performance
The Canada Revenue Agency (CRA) is the organization responsible for tax revenue collection and benefit administration. Its unique approach is the one that guides its path to performance:
