Practitioner Interview: Aisha Zayed Al Ali, Director of Strategic Planning

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Today’s world is constantly changing. Markets change, grow, or shrink, consumers change and expect more for less.

Organizations have much greater success in performance management when they focus on implementing simple targeted solutions for specific applications.
How do you measure your library’s success? Is it circulation numbers? Or the number of searches on your electronic databases? In a recent customer survey, EBSCO Publishing found that over 60% of its customers had no formal way of tracking organizational success
Have you ever wondered what operational performance is? The term is linked to the company’s performance at departmental level. Performance management can be analyzed at several levels in an organization: strategic, operational, team and individual.