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Posts Tagged ‘Performance Magazine’

The KPI Institute celebrates two decades of excellence in research, strategy, and performance


For more than 20 years, the KPI Institute (TKI) has been a pioneer in the field of strategy and performance management, known worldwide for setting the global standard in structured knowledge and foundational principles across a diverse range of sectors.

TKI was founded in 2004 by its CEO, Dr. Aurel Brudan, and it has evolved into a multi-disciplinary ecosystem across its two-decades-long existence. What began as a company that provided balanced scorecard (BSC) implementation eventually grew into a world-class provider of educational programs. It has since grown further, establishing new ecosystems—each with its own companies and brands—to share in its continued success. 

Today, TKI holds a notable reputation for being a leading global research institute dedicated to defining standards and advancing the field of strategy and performance management. 

Accomplishments as a research pioneer

Across its more than 20-year lifespan, TKI has published over 250 research reports, partnered with over 40 global organizations, and delivered educational programs to over 29,000 participants in 60 countries. The institute’s mission to empower the world to achieve performance excellence is evident in its commitment to making world-class education accessible by offering its courses in three formats: face-to-face, live-online, and self-paced. 

TKI also offers a Postgraduate Diploma in Strategy and Performance. The most complex program in the institute’s portfolio, it aims to empower the next generation of business leaders with mastery over strategic planning, performance measurement, data analysis and reporting, and strategy execution in dynamic markets. 

One of the institute’s most recognizable accomplishments is With 21,000+ key performance indicators (KPIs) across 24 documentation fields, it is the largest collection of properly documented performance metrics in the entire world. The database is the result of thorough, ongoing research conducted by TKI and continues to be updated to keep pace with the ever-changing times.

Since 2022, TKI has released its State of Management Practices, a comprehensive annual report that examines pressing current issues, trends, and challenges affecting strategy planning and execution as well as KPI implementation. 

Another notable publication from TKI is the Government Services Index, a comprehensive report that takes a deep look at the foundational elements that contribute to the success of public services while aligning them with globally recognized KPIs. The index assesses the capability of governments to deliver public services in five key dimensions: Future Readiness, Digitalization, Governance, Society Welfare, and Citizen Experience. It covers 100+ countries across five world regions, highlighting the top performers in each region and dimension.

TKI also publishes Performance Magazine, which features articles, case studies, expert interviews, and industry insights that cover topics like strategic planning and execution, performance measurement, and data analysis. The quarterly publication reaches thousands of subscribers and partner organizations worldwide and is a source of insightful information and best practices for professionals across a wide array of industries. 

Follow The KPI Institute on LinkedIn for more surprises as we celebrate the company’s 20th anniversary.

How public entities can better communicate strategy to citizens


Over the recent years since Vision 2030 of the Kingdom of Saudi Arabia (KSA) has been initiated, the massive changes within the operations of government entities have led to a rise of expectations for better communications with the stakeholders to achieve effective citizen engagement. Communication strategies and initiatives have been developed and launched with the initiation of KSA’s Vision 2030 in order to streamline the strategic objectives and clarify the roles of stakeholders and staff as well as identify the target audience and communicate with them more effectively.

To implement the communication strategy of any public entity effectively and efficiently, the communication plans should include what information should be communicated, who should receive that information, when that information should be delivered, and how those communications are tracked. Also, some actions need to be considered within the implementation of communication strategy, such as opening two-way communication means, using technology to streamline the communications, and focusing more on engaging with the audience–not just listening to them and answering.

Research findings show gap in performance perspectives between leaders, non-leaders


The Global Government Forum’s Responsive Government Survey shone a light on the different perspectives that leaders and other members of government organizations have about their performance. Compared to 2021, recent research found that public and civil servants have lost confidence in government responsiveness. Despite this, there is a high percentage of respondents—most notably belonging to those in leadership positions—who believe that their agency is more than capable of learning and responding rapidly. 

This positive outlook is present across the board among those in leadership roles, 73% of whom agreed that leaders were open to adopting new methods to better serve the public. This is in contrast to just 56% of managers and non-managers who agreed when asked the same question. Things are no different regarding morale, as 64% of leaders agree that it was high, in contrast to the overall response score of 54%.

Former cabinet secretary of Canada and current Jarislowsky chair of public sector management at the University of Ottawa Michael Wernick said, “It’s really important [for leaders] to develop [an] awareness of how their workforce is perceiving things—to take the pulse of their organization regularly and to deliver proof points to them.” Source: Global Government Forum

Stay ahead and empowered! Dive into the dynamic world of government strategy and performance management with the PERFORMANCE Magazine Issue 27, 2023 – Government edition. Download the magazine’s digital version at the TKI Marketplace and via Amazon for printed copies.

The vital role of government in nurturing stakeholders’ future

Riham Mahmoud Saad is a Senior Strategy and Corporate Performance Specialist with over 15 years of experience in corporate performance management in the public sector. She holds a master’s degree in Information Systems Management from Zayed University. Moreover, she has acquired certification in KPI Professional and Practitioner and a Nanodegree in Data Analysis and Visualization from Udacity.

Practitioner Interview: Hassan Al-Asaad on the Pursuit of Employee Happiness in Running a Successful Organization


Hassan Khalid Al-Asaad, Strategist and Business Developer at Gulf Cooperation Council Interconnection Authority (GCCIA), believes that one of the future major challenges in managing performance is achieving employees’ happiness.

Employee happiness is one of the most important factors in running a successful, profitable company. Happy and engaged employees tend to miss less work, perform better, and support company innovation.

In this interview, he explains the critical role of pursuing the employees’ happiness, how it affects the performance of employees, and why organizations should exert more effort in research and development in attaining the happiness of employees.


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