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When a company is interested in attaining superior performance in customer service, sometimes it’s useful to peak into other companies’ “kitchen,” so that they can get an idea of where they stand in comparison to them.
United Parcel Service, generally known as UPS, the world’s largest package delivery company and a provider of supply chain management solutions, maintains a practice that would seem quirky, to say the least
As artificial intelligence continues to expand its role in modern commerce, there are three aspects of AI that are proving particularly important. In this article, we will examine process automation, cognitive insight, and cognitive engagement, and how they relate to the world of business.
Companies today are focused on delivering the best products and services to their customers. Achieving the expected results should start from setting realistic goals.
A research report released by Aberdeen Group, Operational Performance Visibility: Improving Decision Timeliness and Accuracy, provides a rare glimpse into how top performers have developed their corporate culture to make the best use of performance management at the operational level.
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