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Working with Key Performance Indicators (KPIs) requires selecting a group of relevant KPIs first. There are many options for this: start with a blank page, review other sources, or get someone else (such as a consultant) to do this for you among others.
A recent study „The European ELLI Index 2010 – Making Lifelong Learning Tangible!“ presents the results of the European Lifelong Learning Index for 2010 and compares Europe’s progress in lifelong learning. The European Lifelong Learning Index (ELLI) is used on annual basis to measure the performance of learning throughout different stages and learning environments (school, community, work, home life).
smartKPIs.com contains over 5,000 KPI examples from 14 functional areas and 24 industries. A question raised by many is: ‘If you are to pick a handful, which ones would stand out?’
In a recent article published in the weekly international scientific journal ‘Nature‘, under the section ‘Science metrics’ the use of performance measurement in science is thoroughly investigated. According with the article, suggestive entitled ‘A profusion of metrics‘, performance measurement in science has captured an increased role since it was first started to be used in this particular area of human activity and interest (Richard van Noorden, 2010).
Customer loyalty has been for long time one of the main areas of focus for marketers. Although arguable in some cases, it is widely mentioned that usually the costs of dealing with existing, loyal, clients are significantly lower than the costs for attaining new customers. Thus, retaining and increasing business with existing customers is top priority on marketers’ agendas, nearly in all industries and organizations of all types and sizes.
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