Customer Experience – building relationships and generating loyalty
It is no secret that in 2017 one of the most important topics of discussion in the business sector is related to customers.
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It is no secret that in 2017 one of the most important topics of discussion in the business sector is related to customers.
How do customers feel, as they engage with your company and brand over time? How well do you meet their expectations, needs and wants?
Many of us have two types of friends: those who reach out when they have problems or need our support in difficult moments and those we have to approach and support whenever we feel they need us.
Customer reviews and testimonials are the best tools for increasing sales figures in a company.
There are dozens of misconceptions about working in customer service, which are commonly assumed by companies and individuals alike.