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What is great service? How can we provide it? How do we get better?
Every company should have these questions in mind when thinking about their customers’ satisfaction. The truth is that nowadays, most businesses have started to be aware of the importance of this aspect and the impact it has on them.
Yas Viceroy Abu Dhabi uses surveys in order to see how satisfied the customers are. And the surveys must be on categories, as the one I have only regards the dining experience.
Le Pain Quotidien, member of Alshaya Group, one of the world’s best known brands, has gained world recognition for the delicious pastries and bakery products carefully prepared by experienced bakers. Founded in Brussels in 1990 by Alain Coumont, the little bakery has now become the basis for an entire restaurant chain, holding locations all over the world.
Jumeirah literally means ‘burning embers’. This is a pretty good name, as everyone knows that in fairytales, magical horses were being fed with nothing else but burning embers. Extrapolating, it could be infered that by staying at one of the Jumeira hotels, guests can experience what would be like living in an enchanted world.
Customer complaints can greatly affect the company brand and reputation, moreover since the Internet has increased its impact upon decision makers through being an easily accessible and transparent environment. Nowadays it is very simple to post online negative reviews regarding the products or / and services received.
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