What techniques to use to select KPIs?
Selecting KPIs is the main challenge in establishing a performance management framework based on Key Performance Indicators.
What techniques can be used to facilitate the KPI selection phase of the project?
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Selecting KPIs is the main challenge in establishing a performance management framework based on Key Performance Indicators.
What techniques can be used to facilitate the KPI selection phase of the project?
A target reflects the desired level of a Key Performance Indicator (KPI). Targets make the results derived from measurement meaningful and provide organizations with feedback regarding performance. Targets are a mandatory prerequisite for each KPI measured, they should be quantifiable and clearly expressed.
For some companies making their performance results public is not just a legal regulation, but a way to connect and build the relationship with stakeholders. To ensure transparency, in addition to U.S. GAAP financials, Facebook presents another 16 KPIs that may be of interest for the public.
According to the Gallup research study “State of the Global Workplace: Employee Engagement Insights for Business Leaders Worldwide” (2013), only 13% of the employees are engaged at work and focused on creating value for their organizations, while 63% are not engaged and 24% are actively disengaged.
The Master program in “Managing business growth through System Dynamics and Accounting Models – A strategic control perspective (2013-2014)” offered by The University of Palermo (Italy) is now available.