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“The key to selecting measures and indicators is asking thoughtful questions about how important accomplishments can be measured in an understandable manner with data that can be collected using a reasonable amount of resources.” ( The Office of Planning and Institutional Assessment)
Employee satisfaction and employee engagement are aspects that organizations focus on and try to assess in order to determine how employees feel about different issues related to the organization, its activities and their own job, issues that employees would not otherwise point out due to fear of compromising themselves or losing their job. A useful tool that can help managers look into employee satisfaction levels and collect information in this respect is the employee satisfaction survey.
The Canada Revenue Agency (CRA) is the organization responsible for tax revenue collection and benefit administration. Its unique approach is the one that guides its path to performance:
We are very excited to announce the launch of a new series of free webinars, meant to provide the interested professionals with knowledge and best practices on relevant performance related topics!
Through each of the weekly webinars offered, The KPI Institute will provide the information needed to understand the performance management architecture, overcome challenges and attain performance excellence, while following the process sequence. Having expert speakers with experience in performance management research and practice ensures that the webinars will meet high-quality standards.
When discussing about strategic planning, there are a few effective tools that can be used in order to have an overview of the business environment. In a previous article we have discussed about Porter’s five forces model and today we will discuss about the PESTEL analysis.
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