KPI of the Day – Healthcare: % Client cash net revenue
Definition
Measures the ratio of client cash as a percentage out of the net revenue.
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Measures the ratio of client cash as a percentage out of the net revenue.
Measures the average speed of answering a customer’s call by an available agent, after the call is being placed in a queue.
Measures the total value of contract commitments to be executed in the future.
Measures the number of years that the employees have been with their current employer, calculated at the organizational level.
Measures the rate at which calls are successfully initiated, compared to the number of attempted calls.