A company’s customer support team is a vital asset. The team contributes significantly to the business’ success, because of how it helps in retaining customers. In addition, did you know that it’s much more expensive for a business to acquire a customer than it is to retain one?
Measurement is an activity which emerged thousands of years ago, driven by the human curiosity to know more about the environment and to understand how the world works. In time, our world has evolved to become more and more complex, pressuring us to constantly refine our measurement tools and techniques.
Today, we see organizations as ecosystems and we act accordingly to our desire to know more and to better understand this environment. Nowadays, challenges are not about accessing information, as most companies are managing large volumes of data. The challenge is to decide what data is the most important for decision making? In this context, key performance indicators (KPIs) are very useful tools to provide:
The performance of your website can go a long way in boosting or slowing down your business. There are numerous means to improve website performance, but without an appropriate hosting plan and competent host, your efforts may prove futile.
Digitization gives professionals unprecedented access to information that could help them make business improvements. Generally speaking, when you fail to digitize, you’ll deal with a competitive disadvantage.