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Dealing with customers’ complaints should not always be seen as a negative experience. Customers’ complaints should be considered as a source of valuable information for business issues and any problems raised by your customer base.
The KPI Institute and Gulf Cooperation Council Interconnection Authority (GCCIA) are proud to announce that they will be working together as institutional partners on implementing the newly outlined GCC Utilities Performance Program.
In 2018, the Performance Magazine editorial team interviewed Gail Stout Perry, Chief Strategy Officer & VP – Sales at Corporater, USA. Her thoughts and views on Performance Management are presented in detail below.
I’ve noted that the best leaders are intellectually curious and continuously seek to learn, they are results-driven, they surround themselves with strong and talented people and trust them to make decisions.
From the dawn of time, humans have told stories. Why? Because they are easily relatable. Stories help us easily understand complex situations in engaging ways. So how good is your business at communicating its story? And how are you communicating your performance management story?
In 2018, the Performance Magazine team managed to obtain an interview from Sisense’s CEO, Amir Orad, following Sisense’s second coronation as a Visionary in Gartner’s BI Leader quadrant. Sisense was placed on the cusp of the Leader quadrant, based on its ability to execute, with a 100% “excellent” rating ratio in user satisfaction.
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