All organizations are based on the same ground principle: communication. In order to master the art of communication in the business world, it is necessary to possess knowledge regarding the various processes that help the communication flow within the company and that are based on this concept at the same time. Communication in organizations may be defined as a frame for other organizational processes, including leadership, teamwork, organizational activities and management.
Time seems to have run out of its “infinite resource” categorization. Once thought of as the one thing that has no ending, time is now a valuable finite resource that requires special management in order to ensure a good result in whatever projects we may be engaged in. Organizations are now growing in an extraordinary rhythm, following the economy and the rapid changes in all industries. As a result, executives of these organizations have come to believe that there are not enough hours in a day to achieve their to-do list for the day. There are tens of reasons for which managers have arrived to this conclusion and just as many solutions for the time management problem.
For a lively and ever-changing industry in terms of product and service offers such as tourism industry, the general term of “quality” stands for the very cornerstone of each business run in this segment. A variety of tools have been developed so far in this respect, all of them directed to evaluating and measuring customer satisfaction by direct or indirect methods, such as surveys.
Marketing experts state that customer satisfaction with a purchase depends upon the performance of that product/service and their expectations. If the product/service does not meet the expectations of the buyer, then s/he is dissatisfied. Otherwise, there is no problem at all. And if it exceeds expectations, the customer is extremely happy.
Office Depot is a global supplier of office products and services, which was incorporated in Delaware in 1986. Its products can be classified into three categories: supplies, technology, furniture and other. In 2012, the percentage of each category of products it has sold, was of 65.5% for the supplies, 20.9% for the technology and 13.6% for furniture and other related products. The result in sales for 2012 was of $10.7 billion, which represented a decrease of 7% from the prior year.
