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Posts Tagged ‘Education and Training performance’

University of Massachusetts – 2014 Performance Report


University of Massachusetts – 2014 Performance Report

Being a public educational institution, the University of Massachusetts (UMass) has ensured a means for the widest range of citizens to be able to access their performance measures. Due to the need for transparency and accountability, they have issued a Performance Report in March 2014, which was made publicly available.

Customer Satisfaction Surveys for libraries: The British Library and Flinders University Library


Customer Satisfaction Surveys for libraries

Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.

Measuring universities’ performance


University Performance

The importance of higher education stays in improving individuals’ quality of life. Universities’ goals should not only focus on the learning outcomes directly linked to the subjects studied at a given point in time. It should also focus on individuals’ capability of creating welfare for themselves and for the community where they activate.


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