KPI of the Day – Customer Service: # Time from inquiry to response
Definition
Measures how long it takes for a customer’s inquiry to receive a response from the service team.
KPI of the Day – Business Consulting (BC): $ Blended rate
Definition
Measures the average gross hourly bill, no matter the type of professional that worked on the assignment.
The Pros and Cons of Today’s Appraisal Methods
We use ratings in our daily lives more often than you might expect. We look to Yelp for restaurant ratings, to Rotten Tomatoes for movie ratings; we can even find ratings on medical doctors and university professors. We ask people to rate our seminars and training events. Everywhere, ratings have snuck into decision-making processes in our everyday lives.
KPI of the Day – Sales: # Time to break-even
Definition
Measures the average time period between the launch of the new product and when it starts to make a profit.
KPI of the Day – Human Resources (HRM): # Training hours per full time equivalent (FTE)
Definition
Measures the training each Full-Time Equivalent (FTE) receives in a given time period.
