KPI of the Day – Sales: % Cannibalization rate of new product offering
Definition
Measures the decrease in sales of existing products due to launches of new products.
KPI of the Day – Accounting: # Berry ratio
Definition
Measures the ratio of an organization’s gross profits to operating expenses.
KPI of the Day – Human Resources (HRM): % Performance appraisals completed on time
Definition
Measures the proportion of employee performance appraisals completed as scheduled, from the total number of performance appraisals.
Remote Management 101: Keeping Your Team Focused
By 2020, half of the workforce will work remotely, and currently, 68% of Australian employers allow remote working. The last few years have seen the idea of flexible working come to fruition.
KPI of the Day – Customer Service Performance: # Complaints received
Definition
Measures the volume of customer complaints received.
