How to Use Data Mapping for Improved Reporting
No matter the size or type of your business, reports probably get created for it regularly. Whether you’re a public agency or a private organization, data clarity & accuracy are two must-haves nowadays.
SEO Performance Interview: Tom Buckland, Founder of HQ SEO
Back in 2018, the Performance Magazine editorial team interviewed Tom Buckland, Founder of HQ SEO & Ghost Marketing and CEO at KeyworX, United Kingdom. His thoughts and views on SEO Performance are presented in detail below.
Benchmarking the Performance of your Customer Service Department
When a company is interested in attaining superior performance in customer service, sometimes it’s useful to peak into other companies’ “kitchen,” so that they can get an idea of where they stand in comparison to them.
Academic Interview: Sattar Bawany
Back in 2016, the Performance Magazine editorial team interviewed Sattar Bawany, Adjunct Professor at the Curtin Graduate School of Business, and CEO and C-Suite Master Executive Coach at the Centre for Executive Education – CEE Global, Singapore, for the “Performance Management in 2015: ASEAN Special Edition” report. His thoughts and views on Performance Management are detailed below.
Many companies are investing heavily in tech and forget that it is only an enabler and that they should invest in their people, first and foremost.
Banking Conundrums: Customer Focus or Operational Performance?
Customer focus is an important value driver for many industries, but in banking, it is the cornerstone of the entire decision-making process. Modern studies on bank performance management have identified customer focus as the leading indicator for industry success both in past assessments and future predictions.
