Anders Møllekær and Jacob Kjær Eskildsen – Designing performance measurement systems for Danish Emergency Departments, at the 2014 PMA Conference
Day 2 of the 2014 PMA Conference, held in Aarhus, Denmark, brought on a presentation dubbed “Performance Measurement System design: Developing a new system for Danish emergency departments”. It gave insights into the results from the homonym research, conducted by Phd Student Anders Møllekær and Professor Jacob Kjær Eskildsen, of the Aarhus University.The presentation looked at performance management and measurement in the Danish healthcare system, especially in the Emergency departments, with the purpose of analyzing the developments in this sector.
Pointing out that the Danish healthcare system is undergoing a restructuring process, in which more Emergency units from public hospitals are being merged into joint departments. As a direct consequence, organizational development strategies, along with measurement means, are being adopted throughout and calibrated for consistency. This gives ground for research on how performance measures can be optimized and aligned, in order to provide adequate data, consistently.
With a total of 21 Emergency Departments, throughout Denmark, included in the study, the aim is to look closely at the ongoing merger process and the utility of employing the most common performance and quality-in-care indicators.
Although preliminary results are not currently available, the authors anticipate that the study’s contribution will be improving medical services quality and offering a learning framework for a new and improved Performance Measurement System.