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In scientific management performance is associated with two key processes, performance management and performance measurement which cannot be separated from one another. Performance management both proceeds and follows performance measurement. Performance measurement appears as a sub process of performance management that mainly focuses “on the identification, tracking and communication of performance results, by the use of performance indicators” (Brudan, 2010).
A model is a simplified representation of the world. According with The American Heritage Dictionary (2001), a model can have multiple significations, one of the most used being “a schematic description of a system, theory, or phenomenon, that accounts for its known or inferred properties and may be used for further study of its characteristics”.
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