KPI of the Day: % Customer satisfaction with complaints handling
Definition
Measures the percentage of customers satisfied with the way their complaints were solved, from overall customers that have made a complaint.
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Measures the percentage of customers satisfied with the way their complaints were solved, from overall customers that have made a complaint.
Measures the overall cost of delivering a service to customers. It includes all costs directly related to that service (cost of labor plus delivery overhead costs).
Measures the percentage of the sales growth variance in stores open for at least 12 months, compared with the previous sales value performance.
Adjusts the initially estimated trial rates by integrating consumer product awareness and all commodity volume distributions.
Measures the percentage of employees that completed a form of training, out of the total number of employees within the organization.