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Posts Tagged ‘Performance Measurement’

From fashion design to annual report design: Inditex Group, the owner of Zara

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Performance Report Inditex

Reporting performance has been associated for a long time with negative feelings, as both managers and employees have linked it with the consequences of not meeting targets. For some companies reporting performance is just a regulation imposed by financial authorities, while for others is a way of communicating and gaining trust of stakeholders.

Customer satisfaction surveys – measuring performance with apps

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Customer satisfaction apps

“Your most unhappy clients are your greatest source of learning”. Bill Gates

Performance measurement has long been an issue of concern to all companies that aim for a respectable status in the business world. Whether they use traditional methods like hard copies of surveys that are meant to evaluate certain aspects of the company’s activity and meetings with both employees and customers alike, or modern methods that use technology at its best, companies are always striving for perfection in their field.

How to improve customer service through effective performance management

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Customer service through effective performance

Performance management is like a game of chess: you have to plan ahead every move. Everybody knows that an efficient performance management program helps companies accomplish their mission and goals. Such a program includes four main components, which, if designed with a focus on customer satisfaction, will promote the companies’ customer service goals and also improve the performance both at individual and organizational level.

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