In today’s multicultural environment, in which cross-border exchanges take place every minute, translation is an activity that touches almost any business area one can think of. And the more efficient the translation process, the better. But how can an organization providing translation services know whether it is performing well or not, if it is not looking into its outcomes?
Translation activities are hard to measure. Especially business translations, as they are more complex and require a specific terminology. There are some unique measures that can be used within your business to help you make your decisions, grade your performance and reward your teams. In three words: Key Performance Indicators (KPIs).