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September 23rd, 2014              
      Announcements - What is new in the field.
Webinars of the month
  The KPI Institute now offers free weekly webinars meant to address the most challenging aspects of Performance Management!

KPI Documentation - 1 day left!
Date: Wednesday, September 24th, 2014
Speaker: Andreea Trîmbiţaş, Business Research Analyst, The KPI Institute

Date: Wednesday, October 1st, 2014
Speaker: Andrada Gheţe, Business Research Specialist, The KPI Institute
Registration starts September 25th
Data gathering
Date: Wednesday, October 8th, 2014 Speaker: Mihai Toma, Business Research Analyst, The KPI Institute
Registration starts October 2nd

  Data visualization
Date: Wednesday, October 15th, 2014
Speaker: Manuel Hila, Business Research Analyst, The KPI Institute
Registration starts October 9th
  Follow our website and our LinkedIn Community and be the first to sign up for each webinar!
      Jobs - Performance Management related roles around the world.
  Quality/ Performance Manager - Industry: Sports and Recreation, Location: Abu Dhabi, United Arab Emirates, Monthly Salary Range: $6,000 - $7,000
Click here for details
  For more related jobs, keep in touch with our LinkedIn group: PERFORMANCE: Measurement, Management, KPI, Balanced Scorecard, Business Intelligence, Analytics.
Expert Interviews
  Interviews with Performance Management specialists around the world.
Featured Articles
  Articles based on research and analysis in the Performance Management field.
  Academic: Jacob Brix, Assistant Professor at the School of Business and Social Science, Aarhus University, Denmark
Watch the interview here
  Just Innovate. Sustainable business performance at NIKE
Read more
  Practitioner: Ahmed Samy - Director, Strategy & Performance Management, Abu Dhabi Government, UAE
Watch the interview here
  Nutrition 2.0 - Eat. Track. Perform
Read more
  Consultant: Grant Regan, CEO at QaBe Developments, Canada
Watch the interview here
  A strategic management framework: PESTEL
Read more
  For more interviews access PERFORMANCE Magazine and our report Performance Management in 2013.   For more articles access PERFORMANCE Magazine.
1. Who uses KPIs (Key Performance Indicators)? Are they useful?
A survey on the utility of using KPIs.
2. What is the best balance between customers' desires list and what is really important to be done?
Challenges in prioritizing customers related aspects.
Join the Conversation
  Over 14.000 members discuss Performance Management, Balanced Scorecard, KPIs, Business Intelligence and Analytics in engaging conversations.
3. Employee engagement and performance management
Are highly engaged employees the most performant ones?

Join the "PERFORMANCE" group on LinkedIn. Click here!
    What is KPI Balancing?
Read more

What tools/ techniques can be used for an external analysis?
Read more
Ask the Experts
  Frequently asked questions about Performance Management and the experts' answers.
What is Value Flow Analysis (VFA)?
Read more
For more similar articles, access our PERFORMANCE Magazine.
Thinkers on Education
  The profiles of famous thinkers on education, as featured by UNESCO in "PROSPECTS: Quarterly review of comparative education".
Upcoming Courses
  Relevant upcoming courses in the Performance Management field.
  Fafunwa, Aliu Babtunde (1923-)   London KPI Professional Certification
  A frontline pan-African educationist, thinker, author and innovator.
Read more
  8-10 October 2014
Find out more             
  Ferrière, Adolphe (1879-1960)   Sydney KPI Professional Certification
  One of the founders of the movement of progressive education.
Read more
  5-7 November 2014
Find out more                        
  Freinet, Cèlestin (1896-1966)   Istanbul KPI Professional Certification
  French pedagogue and educational reformer.
Read more
  10-14 November 2014
Find out more                        

  For more profiles access the Education and Learning section of our site.   For more courses, keep in touch with our site.
Nathaniel Palmer, Peter Schooff et al,
Passports to Success in BPM; Real-World, Theory and Applications
Looi Qin En,
Performance Management: Excellence as an Attitude. Performance as a Habit
  The most recent books on Performance Management.
Michela Arnaboldi, Giovanni Azzone, Marco Giorgino,
Performance Measurement and Management for Engineers
For more resources on Education, check out our Book Store
  Recommended documentaries related to the field.
  Recommended movies related to the field.

  BBC Pain, Pus and Poison - Poison, The Search for Modern Medicine Episode 3
Watch here
  Draft Day
For more information click here
  A worldwide synopsis on what is new in PERFORMANCE management and integration across countries.
Improving performance: Yarra Trams regain momentum
Read more

Canada Revenue Agency's road to performance
Read more
Performance Management in the Government of China - a success story
Read more

UPM - the roadmap to performance
Read more

Performance Management in the Indian Government
Read more

  South Africa
Measuring performance in education with KPIs
Read more

Queues grow and performance plummets as the UK Accident & Emergency units face a new crisis
Read more

Reporting state healthcare system performance
Read more

  To read more, access the Around the World section of PERFORMANCE Magazine!
  TKI Insights
  Functional Areas
Top 25 Customer Service KPIs of 2011-2012
Top 25 Natural Gas KPIs of 2011-2012
  Functional Area
HR Performance Management System Toolkit
Call Center Performance Management System Toolkit
$ Deferred benefits
  Printed catalogue
The KPI Compendium

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