Gain practical advice and solutions straight from our experts and seasoned analysts in the field of Strategy and Performance Management.
FEATURED ARTICLES
Top 25 Customer Service KPIs: Understanding Consumer Behavior
Using key performance indicators (KPI) can help organizations assess and monitor their customer service capabilities. Discover the most popular customer service KPIs today.
Basic Process Management Tools and Templates for Breaking Down Processes into KPIs
With decomposing processes into KPIs, proper documentation that involves process description and the internal procedures should be in place.
What makes PESTEL and Porter’s Five Forces work
Companies conduct the PESTEL and Porter Five Forces analysis to keep monitoring the changes in their macro- and the micro-environment. How should they be implemented?
Does a Founder's Age Play a Role in Ensuring Start-up Success?
There is a commonly held view that most start-ups are created by founders that are as young as age 35 and below when they first established their start-ups. But does age really matter?
ASK OUR EXPERTS
The COVID-19 pandemic upended the way we do business. What has changed in the way managers are doing performance management in these volatile times?
“Before the pandemic, risk management, scenario planning, and business continuity plans were specific to large corporations. Nowadays, even small organizations will have a plan B ready for different scenarios of the COVID-19 evolution.”
TOOLS OF THE TRADE
Your Individual Performance Management Toolkit
Get a complete set of tools for designing, implementing, and improving an individual performance management system. It features over 10 pre-populated templates, examples, and quick guides, filled with relevant data to help you save time.
Do You Call Yourself a Leader?
How many people are completely comfortable with calling themselves a leader? In this entertaining presentation, internationally acclaimed leadership speaker Drew Dudley calls on all of us to celebrate leadership as the everyday act of improving each other`s lives.
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