Featured Articles

Articles based on research and analysis in the field of Performance Management

Academic Interview: Sattar Bawany

Back in 2016, the Performance Magazine editorial team interviewed Sattar Bawany, Adjunct Professor at the Curtin Graduate School of Business, and CEO and C-Suite Master Executive Coach at the Centre

for Executive Education – CEE Global, Singapore, for the “Performance Management in 2015: ASEAN Special Edition” report. His thoughts and views on Performance Management are detailed below.

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5 Tips to Increase Employee Engagement within any Organization

As an employer, it is necessary for you to find ways to improve employee engagement in the entire workplace. The importance of employee engagement cannot be overstated and henceforth, it has been proven crucial for reducing staff turnover, improving productivity & efficiency, and retaining customers at a higher rate to make marginal profits.

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Benchmarking the Performance of your Customer Service Department

When a company is interested in attaining superior performance in customer service, sometimes it’s useful to peak into other companies’ “kitchen,” so that they can get an idea of where they stand in comparison to them. That’s where benchmarking comes into play.

NAM&R – A Best Practice Example of the BSC in Action

The Balanced Scorecard can yield tremendous benefits when employed properly. Mobil North America Marketing and Refining – NAM&R, is a company that doctors Kaplan and Norton named “perhaps our best example of putting the five principles of a Strategy-Focused Organization into practice”.