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August 25th, 2015              
      Announcements - What is new in the field.
The Functional Area KPI Dictionary series is now available! A tailor-made collection of KPIs, selected for your own department!
The KPI Dictionary series collects, for the first time, a comprehensive list of Key Performance Indicators' examples, definitions and calculation formulas grouped into 14 functional areas!
  1. Accounting: 220+ Key Performance Indicator Definitions
  2. Corporate Services: 130+ Key Performance Indicator Definitions
  3. Finance: 190+ Key Performance Indicator Definitions
  4. Governance, Compliance and Risk: 130+ Key Performance Indicator Definitions
  5. Health, Safety, Security and Environment: 160+ Key Performance Indicator Definitions
  6. Human Resources: 370+ Key Performance Indicator definitions
  7. Information Technology: 470+ Key Performance Indicator Definitions
  1. Knowledge and Innovation: 130+ Key Performance Indicator Definitions
  2. Marketing and Communications: 170+ Key Performance Indicator Definitions
  3. Online Presence: 180+ Key Performance Indicator Definitions
  4. Production and Quality Management: 180+ Key Performance Indicator Definitions
  5. Project and Portfolio Management: 90+ Key Performance Indicator definitions
  6. Sales and Customer Service: 220+ Key Performance Indicator Definitions
  7. Supply Chain: 360+ Key Performance Indicator definitions
      Jobs - Performance Management related roles around the world.
  Business Performance Manager; Location: Melbourne, Australia;
Industry: Telecommunications

Click here for details
  For more related jobs, keep in touch with our LinkedIn group: PERFORMANCE: Measurement, Management, KPI, Balanced Scorecard, Business Intelligence, Analytics.
Exploring the impact of customer service on customer satisfaction
August 26th | 1 PM GMT
Innovation through benchmarking
September 2nd | 1 PM GMT
Benefit from our free webinars!
  Weekly webinars delivered by our experts on topics that range from KPIs to performance improvement and from strategy to data visualization!
Getting started with Data Analysis
September 9th | 1 PM GMT
Access all our webinars here!
Expert Interviews
  Interviews with Performance Management specialists around the world.
Featured Articles
  Articles based on research and analysis in the Performance Management field.
  Academic: Rick Edgeman, Professor of Sustainability & Performance at Aarhus University, Denmark
Read more
  Towards building team performance
Read more
  Practitioner: Aiza Azreen Ahmad, Chief Strategy and Transformation Officer at Bank Rakyat, Malaysia
Read more
  From supplier compliance to performance through motivation
Read more
  Consultant: Jihan AlSherif, Principal Consultant - Business Transformation at Software AG, Bahrain
Read more
  Measuring non-executive board performance. Part 1 - 3 ineffective approaches used in practice
Read more
  For more interviews access PERFORMANCE Magazine and our report Performance Management in 2014.   For more articles access PERFORMANCE Magazine.
1. How to benchmark the performance of your customer service department
Driving e-learning performance through Value Flow Analysis

2. RedBalloon Australia: An Employee Engagement Strategy Turning Millions Annually
Research paper on Innovation
Join the Conversation
  Over 16.000 members discuss Performance Management, Balanced Scorecard, KPIs, Business Intelligence and Analytics in engaging conversations.
3. Stress - for better or worse
Details about the risk management plan
Join the "PERFORMANCE" group on LinkedIn. Click here!
    Evaluation of Research, Development and Engineering through KPIs
Read more

How to benchmark the performance of your customer service department
Read more
Ask the Experts
  Frequently asked questions about Performance Management and the experts' answers.
How can you improve the data gathering process for your KPIs?
Read more
For more similar articles, access our PERFORMANCE Magazine.
Thinkers on Education
  The profiles of famous thinkers on education, as featured by UNESCO in "PROSPECTS: Quarterly review of comparative education".
Upcoming Courses
  Relevant upcoming courses in the Performance Management field.
  Ki-Zerbo, Joseph (1922-2006)   Doha Certified KPI Professional and Practitioner
  African intellectual who lived in the colonial era
Read more
  13-17 September 2015
Find out more             
  Kold, Christen, Mikkelsen (1816-70)   Dubai Certified Data Visualization Professional
  Danish educationist who gave free school the form it has today
Read more
  29 September- 1 October 2015
Find out more                        
  Korczak, Janusz (1878-1942)   Dubai Certified Data Analysis Professional
  Major figure in the progressive education movement
Read more
  4-6 October 2015
Find out more                        

  For more profiles access the Education and Learning section of our site.   For more courses, keep in touch with our site.
Gill Kirton, Anne-marie Greene,
The Dynamics of Managing Diversity: A critical approach

Tony Wagner, Ted Dintersmith,
Most Likely to Succeed: Preparing Our Kids for the Innovation Era
  The most recent books on Performance Management.
Victor Prince, Mike Figliuolo,
Lead Inside the Box: How Smart Leaders Guide Their Teams to Exceptional Results
For more resources on Education, check out our Book Store
  Recommended documentaries related to the field.
  Recommended movies related to the field.

  Business and Professional Women: A History, A Movement
For more information click here
  The Insider
For more information click here
  A worldwide synopsis on what is new in PERFORMANCE management and integration across countries.
GRUMA Mexico: A performance model built on innovation
Read more

RedBalloon Australia: an employee engagement strategy turning millions annually
Read more

How KPIs changed a government. A Malaysian approach
Read more

Monitoring Governmental performance in Pakistan
Read more

Singapore Changi Airport - A travel experience in itself
Read more

Managing performance at the governmental level: the Department of Economic Development - Abu Dhabi
Read more

The performance of an English railway company
Read more

Reaching the right audience in North America. A Digital Marketing perspective
Read more

  To read more, access the Around the World section of PERFORMANCE Magazine!
  TKI Bestsellers
  Functional Areas
Top 25 KPIs FA: Top 25 Quality Management KPIs of 2011-2012
Top 25 State Government KPIs of 2011-2012
  Functional Area
Individual Performance Management
Medical Practice Performance Management System Toolkit
% Financial contribution to UN peacekeeping missions sK23912
  Printed catalogue
The Human Resources KPI Dictionary
The Information Technology KPI Dictionary

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