Customer Satisfaction Surveys for libraries: The British Library and Flinders University Library

Written by Adela Tudorache on November 28, 2013. Posted in Around the world, Articles, Organisational performance

Modern libraries today put in place different feedback forms, in order to assess their visitors’ satisfaction with the provided services. The present article analyzes two Customer Satisfaction forms proposed by The British Library and by Flinders University Library in Australia.

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