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Measuring what matters – The Boston Indicators Project

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Boston Performance Management The Boston Foundation, the City of Boston and the Metropolitan Area Planning Council are the three entities which coordinate the Boston Indicators Project, which is aimed at improving Boston’s performance as a local administration. The indicators were selected to track the progress towards achieving established goals in 10 important areas for the city: Civic Vitality, Cultural Life and the Arts, Economy, Education, Environment, Health, Housing, Public Safety, Technology and Transportation. All these can be easily accessed by citizens on the platform dedicated to reporting the achieved performance.   Boston Performance Management In the table above, a part of the indicators’ framework in the Public Safety area is presented. It is structured into goals, indicators and measures. For each measure, the status towards reaching the established target is visually expressed with symbols, which provide a quick understanding of the current performance. Indicators are analyzed and comments are added, in order to offer more details about the results achieved. Moreover, by clicking on each indicator, more information is available, with graphs providing trends over time, as can be seen in the caption below. Boston Performance Management When it comes to analyzing the framework used, indicators are understood as “positive goals for the future”, while measures are used to assess current status and trends over time. This approach, however, it is not a clear, standardized one. Usually, under each major goal, there are several objectives monitored, and Key Performance Indicators (KPIs) are used to assess performance. Going into further details, KPIs may have sub-measures, which are indicators needed in order to compute the tracked KPI. If one would proceed to restructure the framework, described in the above, into a more rigorous one, and taking goal no 8.3 as an example: “Perception of public safety & quality of life”, the process would be the following: A thorough approach, as the one described above, and a clear standardization when it comes to terminology, as the one recommended by The KPI Institute: the use of verbs for objectives and symbols for KPI names, may improve Boston’s actual performance, by bringing clarity and focus in their 10 areas of relevance.   References:   Image sources:
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