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Management biases: handling human blunder

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Biases

Succeeding in today’s business environment involves not only having a strategy designed in a way that ensures the company’s success, but also using the proper methods to make sure the strategic decision-making process will be as accurate as possible. In order to arrive at such a result, managers should be aware of the biases that can appear within organizations and what techniques they can use to control or reduce them.

Performance review meetings – the borderline between a formal and an informal approach

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Performance-review

In Performance Management, the performance review meeting, as conceptualized by Robert Bacal in his book “A Briefcase Book”, is seen as a process in which the manager and the employee encounter in order to work together and discuss performance matters, such as the degree to which the employee has attained his or her goals.

Ticket to performance: JetBlue

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Operational performance JetBlue

Founded in 1999, JetBlue’s initial mission of “bringing humanity back to air travel” has now evolved to “inspiring humanity”, reflecting the company’s endeavors towards offering its clients highly quality services, in order to maintain them satisfied. The airline has now received, for the 10th consecutive year, the award for “Highest in Customer Satisfaction among Low-Cost Carriers in North America”

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