KPI of the Day – Customer Service: # Time from inquiry to response
Definition
Measures how long it takes for a customer’s inquiry to receive a response from the service team.
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Measures how long it takes for a customer’s inquiry to receive a response from the service team.
Measures the average gross hourly bill, no matter the type of professional that worked on the assignment.
Measures the average time period between the launch of the new product and when it starts to make a profit.
Measures the training each Full-Time Equivalent (FTE) receives in a given time period.
Indicates the net profit generated in one reporting period for each ordinary share outstanding, including common stock equivalents. The net profit is adjusted by the dividends on preferred shares when appropriate.