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Practitioner Interview: Chua E Long

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chuaelong-headerIn 2016, the Performance Magazine editorial team interviewed Chua E Long, Senior Vice President/Head of Transformation, Strategy & Transformation at AXA, Malaysia, for the “Performance Management in 2015: ASEAN Special Edition” report. His thoughts and views on Performance Management are detailed below.

In the end, we must recognize that the guiding principle of performance management is not to punish the weak or non-performers, but to allow everyone to perform at their very best.

Expert Interview – Paolo Panza, Performance Manager, Ericsson Network Services, Italy

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Paolo PanzaFor the report Performance Management in 2013, The KPI Institute conducted 20 semi-structured interviews with practitioners, academics and consultants from 18 countries, who offered a detailed image of Performance Management as a discipline in the analyzed year.

An important editorial rule followed in the development of the content is that a discipline can only evolve through the combined efforts of practitioners, academics and consultants. Paolo Panza, Performance Manager at Ericsson Network Services, Italy was one of the practitioners that The KPI Institute interviewed.

Customer Relationship Scorecards – insights from Infosys Technologies

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By attending the Balanced Scorecard Forum Dubai 2011, the smartKPIs.com team gained insights regarding performance management practices in leading organizations around the world. Such an organization is Infosys Technologies from India, a pioneer in what concerns the development and use on Customer Relationship Scorecards.

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