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What is reverse logistics and how can it affect performance?

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Reverse Logistics

The Council of Logistics Management defines Logistics asThe process of planning implementing, and controlling the efficient, cost effective flow of raw materials, in-process inventory, finished goods and related information from the point of origin to the point of consumption for the purpose of conforming to customer requirements.”

The Banking Industry at the Crossroads: Customer Focus or Operational Performance?

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Customer focus

Customer focus is an important value driver for many industries, but in banking it is the corner stone the entire decision making process. Modern studies on bank performance management have identified customer focus as the leading indicator for industry success both in past assessments and future predictions.

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