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Author Archive

Personal KPIs: measure, acknowledge, improve!

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  We’ll start off today’s article with a quote from a well-known author, H. James Harrington, who once mentioned that:
“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
Therefore, measurement is the first step towards improvement, in all the dimensions of an entity: from time to processes and from inputs to outputs.

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