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Editorials

> Editorials

  • KPIs in a complex world: Can they describe everything?

    KPIs in a complex world: Can they describe everything?

    Key Performance Indicators (KPIs) are an important tool for businesses, enabling organizations to measure their results and to compare them to the pre-set goals. If well designed and implemented, KPIs
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  • August’s smartKPI: % Schedule adherence in software development

    August’s smartKPI: % Schedule adherence in software development

    From over 21,000+ Key Performance Indicators in our database, every month we select the most popular KPI and provide you with useful information about its calculation formula, benchmarking data, as well as on the best practices to maximize performance results. 
    Read More »
  • Do we really need organizational performance management to generate improvements?

    Do we really need organizational performance management to generate improvements?

    Performance management, at least at the employee level, has received serious criticism from multinationals such as Microsoft, General Electric, Adobe, Goldman Sachs Group and Google, in the past 5 years. The traditional ranking system and KPI measurement used in the appraisal process provided little added value for the organization, for managers or for the individual. […]
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  • Customer Experience – building relationships and generating loyalty

    Customer Experience – building relationships and generating loyalty

    It is no secret that in 2017 one of the most important topics of discussion in the business sector is related to customers.
    Read More »
  • Top 5 cities with the Best Quality of Life in the world

    Top 5 cities with the Best Quality of Life in the world

    Mercer, one of the world’s largest HR consultancy firms, has released its 19th annual Quality of Living survey.
    Read More »
  • The Homeland Security Balanced Scorecard

    The Homeland Security Balanced Scorecard

    Dr. Robert Kaplan and David Norton’s Balanced Scorecard is a management tool designed for organizations to manage their strategy. The scorecard offers a way to achieve a set series of objectives:
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  • Our latest issue of Performance Magazine is out!

    Our latest issue of Performance Magazine is out!

    We proudly present to you the July edition of PERFORMANCE Magazine, printed edition.
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  • Which data matters the most?

    Which data matters the most?

    The evolution of technology has always been an important factor, shaping societies and economies alike.
    Read More »
  • Adrian Brudan. From passion, to education, to success

    Adrian Brudan. From passion, to education, to success

      Short bio Adrian Brudan has manifested his interest for the discipline of Performance Management while he was still within the international learning environment of the Aarhus School of Business in Denmark. Further on, he dedicated the following years to intense research, KPI documentation and implementation of multiple Performance Management initiatives, within The KPI Institute. […]
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  • The latest edition of Performance Magazine is launched!

    The latest edition of Performance Magazine is launched!

    We proudly present to you the February edition of PERFORMANCE Magazine, printed edition. Encompassing The KPI Institute’s experience, research and expertise, PERFORMANCE Magazine – Printed Edition, transfers its knowledge into a multitude of resources made accessible to a worldwide readership, helping them quench a natural thirst for information.
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  • Millennials and Banks: Surmounting the digital divide

    Millennials and Banks: Surmounting the digital divide

    There is a rumor going on about a Fourth Industrial Revolution.
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  • Why does it take my bank 90 days to approve a loan?

    Why does it take my bank 90 days to approve a loan?

    A Balanced Scorecard approach to optimizing lending operations There are two major components that keep banking operations spinning: deposits and loans. However, battles are never carried out for deposits.
    Read More »
  • Employee Performance Management. The dawn of a new era

    Employee Performance Management. The dawn of a new era

    Performance management, and especially performance management at individual level is a hot topic, debated by HR professionals, managers, employees, academics, researchers and practitioners alike. In the past almost 50 years, ever since it started being formally implemented, both the process itself and the name used to describe it have gone through numerous changes. So what […]
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  • Journaling along the Camino de Santiago pilgrimage

    Journaling along the Camino de Santiago pilgrimage

      Has it ever happened to you to drive or travel by bus on the highway when your mind drifts off? The road is long and straight, it is in the middle of the night and the traffic is smooth, and you let your mind revisit all those thoughts that have been left unfinished, all […]
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  • Journaling: starting your practice successfully

    Journaling: starting your practice successfully

    Journaling is an easy daily practice which you can start today! It practically requires a low budged, close to zero, a dedicated time ranging from 5 minutes to 30 minutes and no previously required abilities. Nonetheless, the benefits it brings, from an emotional, mental, health and development point of view, are priceless.
    Read More »
  • Online Advertising. What platform should I use, when and why?

    Online Advertising. What platform should I use, when and why?

    Nowadays, online advertising is a must have for any kind of organization. What will make you stand out from the crowd is your marketing strategy. There is no such thing as two identical organizations, and while some might need brand awareness, some others might need direct selling. Based on the marketing strategy, your product type […]
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  • Migrating from organizational to personal performance. Useful or not?

    Migrating from organizational to personal performance. Useful or not?

    Ever since Performance Management has made its entrance into the world stage, a stubborn resistance towards it continues to persist. How far are we going to take this process? Where will it stop? How many more levels of our lives will it invade any further? These are just some of the questions that reluctant voices […]
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  • Finding the right KPIs to measure blog success

    Finding the right KPIs to measure blog success

    Have you ever had an idea worth sharing with the world? If the answer to this question is “yes’, then you almost certainly own a blog or personal website. Blogs, and personal websites for that matter, have recently become very useful to performance, especially as personal marketing and promotion tools.
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  • What is the difference between competencies and behaviors when establishing performance criteria?

    What is the difference between competencies and behaviors when establishing performance criteria?

    Competencies and behaviors are different concepts, yet one can influence the other and vice-versa. However, they are to be analyzed separately when they represent decisional factors for an employee’s performance.
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  • Personal development – the corner stone of personal performance

    Personal development – the corner stone of personal performance

    There can be little talk of personal performance, without considering personal development. Personal development is the medium upon which one may begin to build and develop not only potential, but also an organized manner of using and eventually turning it into high performance.
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  • Time management and personal development

    Time management and personal development

    Getting up early, spending 40 minutes on physical exercises, over 2 hours a day on e-mails and texts, around 2 hours and 45 hours per day in meetings and conference calls, 1 hour and 45 minutes per day on tasks and projects, and allotting 30 minutes to personal development. That is how we could sum […]
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  • Do you want to be successful? Embrace the right attitude!

    Do you want to be successful? Embrace the right attitude!

    If you ever catch yourself thinking you’ll never be successful, guess what? You most probably never will! Greatness comes from effort, but also from attitude and a different, “outside the box” way of thinking, combined with self-consciousness and a healthy lifestyle.
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  • The structure of a high performing landing page

    The structure of a high performing landing page

    In the previous articles about Online Audience Optimization, we discussed online strategy, the mobile user’s perspective and how to increase website performance. Now I think it’s time for a better picture of how to create a high performing landing page.
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  • Sports performance training transformed: the German national team at the 2014 World Cup

    Sports performance training transformed: the German national team at the 2014 World Cup

    In sports, as in most human endeavors, preparation is the key to success. And it seems that in preparing for the 2014 World Cup the German national team (DFB) left nothing to chance.
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  • Using analytics to predict the World Cup winner

    Using analytics to predict the World Cup winner

    At the beginning of the 2014 World Cup in Brazil, speculations were, as always, intense about who is going to win, this time around. As the most important sporting event in the football world was about to start, the sheer number of global audiences it gathers was bound to lead to a vast array of […]
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  • Reducing cart abandonment rate. The strategy that leads revenue increase

    Reducing cart abandonment rate. The strategy that leads revenue increase

    One of the biggest problems of online retailers is the cart abandonment rate. Let’s take an example: with a cart abandonment rate of 60%, a company loses 60% of its potential customers. How much would the revenue increase if the company captured those sales, instead of losing them?
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  • How to increase websites’ performance through online user experience

    How to increase websites’ performance through online user experience

    One of the core ideas of Online Audience Optimization is the quality of the experience offered to users when they access the website / webpage.
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  • Where do you see yourself in 5 years? This is exactly where you’re going!

    Where do you see yourself in 5 years? This is exactly where you’re going!

    Putting it plastically, the essence of a successful journey lays within envisioning the destination. The concept of strategy can easily be accommodated to fit a person’s developmental needs. And, from within the strategy sector, one of the most valuable influences is held by vision. Not necessarily as debated, interpreted or praised, the vision aspect is […]
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  • Performance based pay. What can go wrong?

    Performance based pay. What can go wrong?

    Motivational. Rewarding. Engaging. Performance driver. These are just a few of the words that are usually used to describe performance based pay systems. To this point, nothing wrong, you could say. Indeed, from the employees’ point of view, performance based pay could be nothing but beneficial. But realistically, how much would the company benefit from […]
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  • Online Audience Optimization – The mobile user’s perspective

    Online Audience Optimization – The mobile user’s perspective

    According to statistics provided by StatCounter Global Stats, there is a clear increasing trend in the number of users that access websites from a smartphone or tablet. What does this mean for Online Audience Optimization (OAO) Masters? It means that websites have to be user friendly and accessible from both smartphones / tablets and desktop […]
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  • Operational performance: What, why and how?

    Operational performance: What, why and how?

    Have you ever wondered what operational performance is? The term is linked to the company’s performance at departmental level. Performance management can be analyzed at several levels in an organization: strategic, operational, team and individual. If the first one deals with the company’s organizational objectives and the last two with the team’s and each employee’s […]
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  • The Strategy Map. What’s in it for us?

    The Strategy Map. What’s in it for us?

    For many organizations, building a Strategy Map might be a problem. But why is it so important in the first place? The strategy map enables us to better understand the business model, the way the organization delivers value to customers and its intent to change.
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  • Portfolio of Initiatives: An important tool in performance management?

    Portfolio of Initiatives: An important tool in performance management?

    In today’s business environment, strategic initiatives are becoming more and more complex. However, there are few organizations that have tools implemented to routinely monitor the initiatives’ performance. What is the portfolio of initiatives? Briefly, it is a collection of projects the organization is implementing in order to fill an existing performance gap and achieve a desired […]
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  • Personal measurement tools – effective or just time consuming?

    Personal measurement tools – effective or just time consuming?

    If you ever catch yourself saying “Measuring my performance is such a waste of time!”, you’re doing it wrong and it’s high time we changed that perception. Even outside working hours, we deal with measurement tools that significantly, and subtly, improve the quality of our lives.
    Read More »
  • The Balanced Scorecard: Getting facts straight

    The Balanced Scorecard: Getting facts straight

    The recent surge in emphasizing strategic planning and performance management in companies, regardless of their geographical location, turnover or maturity has led to an increase in the use of ‘strategy jargons’ across almost all media and communication channels. One of the most common terms that are used is Balanced Scorecard (BSC).
    Read More »
  • Personality vs. Portfolios: The Best Performance Predictor

    Personality vs. Portfolios: The Best Performance Predictor

    Do thick CVs predict performance, or describe a precedent? When looking to hire, Human Resources specialists and managers will look to the best fit between the candidate’s offer, his CV, background and achievements and the job’s requirements. It’s the natural string of events, taking into account urgency and the need for workforce.
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  • So different, and yet so alike. Performance management and Formula 1

    So different, and yet so alike. Performance management and Formula 1

    Can you imagine your organization as a Ferrari or a McLaren? Your management team as the pit crew and your sales force as the race team? A Formula 1 racing team model can be used as a metaphor for business, as they have many elements in common.
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  • Performance Monitoring vs Performance Management

    Performance Monitoring vs Performance Management

    Is there any difference between performance monitoring and performance management?
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  • Performance measurement used wisely

    Performance measurement used wisely

    We measure our performance in order to keep track of it and to improve certain areas that do not work properly. Unfortunately, we cannot always rely on performance measurement, as certain activities are difficult to standardize.
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  • Metrics in universities – good or bad?

    Metrics in universities – good or bad?

    There is a wide contradiction on whether to have or not performance measurements in universities and to what extent should they be applied, in the event of them being used. Peter Scott, professor of Higher Education Studies at the Institute of Education, University of London argues that everything is now reduced to a simple number […]
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  • What drives a company’s success?

    What drives a company’s success?

    It is interesting to observe different companies striving to reach their destinations. And above interest, this presents a great opportunity to assess other companies and their way of handling issues, thus benefiting from a chance to compare one’s company and strategies with another’s.
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  • Always start with the WHY

    Always start with the WHY

    How can companies explain when things don`t go as expected? Their potential customers want to buy brands, not products. That is the reason why in order not to lose out on these people, a company has to articulate not what it does, but the reason why it exists.
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  • Failure: Is it an option?

    Failure: Is it an option?

    “There are no secrets to success. It is the result of preparation, hard work, and learning from failure.” (Colin Powell) What FINAO stands for? It is an acronym for Failure Is Not An Option. In the military or in hospitals, indeed failure cannot be an option because there are so many lives depending on every […]
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  • It is time to reinvent management – You can help

    It is time to reinvent management – You can help

    smartKPIs.com Performance Architect update 45/2011 An interesting question I came across this week got me thinking. The question, rather rhetorical was along the lines of: “Why follow some model developed by a consultant when hundreds of smart people from hundreds of companies have spend tens of years developing and refining models line Baldrige and EFQM?”
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  • Advice on KPI documentation and configuration

    Advice on KPI documentation and configuration

    smartKPIs.com Performance Architect update 44/2011 Configuring KPIs following their selection is represented by the documentation of the complete set of relevant details for each KPI and the activation of KPIs so that data can be reported and analyzed. 1. Link KPIs upstream with business objectives and downstream with organizational initiatives. KPIs should be connected to […]
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  • Advice on KPI selection

    Advice on KPI selection

    smartKPIs.com Performance Architect update 43/2011 Selecting KPIs is a process which seems simple, yet is inherently complex, due to the interdependencies involved. Here are 15 things to consider before embarking on this journey.
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  • Initiatives for sustainable organizational performance

    Initiatives for sustainable organizational performance

    smartKPIs.com Performance Architect update 42/2011 Continuing the exploration of ways for organizations to do more for biodiversity and environmental sustainability, here are three novel initiatives that may be established by any organization:
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  • Sustainability as a strategic theme or Balanced Scorecard perspective

    Sustainability as a strategic theme or Balanced Scorecard perspective

    smartKPIs.com Performance Architect update 41/2011 In two of my previous blog posts I addressed the link between biodiversity, sustainability and performance, raising questions around the role each organization has in addressing these issues.
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  • Milton Friedman, Interface and performance ecosystems

    Milton Friedman, Interface and performance ecosystems

    smartKPIs.com Performance Architect update 40/2011 There is widespread awareness today about the climate change and other environmental issues we are facing today at a global scale. In a simplistic way, I would categorize companies in three categories: the ones that don’t care, the ones that do something about it and the ones in the middle.
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  • Biodiversity, sustainability and performance

    Biodiversity, sustainability and performance

    smartKPIs.com Performance Architect update 39/2011 Although widely unacknowledged, as declared by the United Nations, 2010 was the international year of biodiversity. It was meant to raise awareness in the fragile state of many species of plants and animals around the world and mobilize in safeguarding biodiversity.
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  • 6 Performance Management trends in 2011

    6 Performance Management trends in 2011

    smartKPIs.com Performance Architect update 38/2011 As we are half way through 2011, it is an excellent time to take stock of the trends shaping up in the performance management space this year.
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  • Performance Insights: Corporate Philosophy in Japanese companies

    Performance Insights: Corporate Philosophy in Japanese companies

    As I review organizational identities, I found it interesting that the Corporate / Company Philosophy is often used by Japanese companies as a tool to present corporate identities. On Japanese companies’ websites, this term appears much more frequent than tools such as Values, Vision, Mission . Comparatively, this concept is seldom seen on company websites […]
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  • Performance Insights: From east to west – differences in organizational purposeful identity

    Performance Insights: From east to west – differences in organizational purposeful identity

    Many organizations from around the world present their purposeful identities to the general public through by using tools such as vision, mission and value statements. As part of a review of the content of such statements conducted for the purposefulIdentity.com research program, I came across some interesting preliminary findings.
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  • Measuring or managing marketing performance?

    Measuring or managing marketing performance?

    Oftentimes, maybe due to the fact that increasing pressure is put on marketers to show in numbers the results of their actions and the budget they consume, companies strive too much to measure their marketing performance and forget or find it hard to actually manage it.
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  • Good practice in performance management – systems, tools and culture

    Good practice in performance management – systems, tools and culture

    smartKPIs.com Performance Architect update 34/2010 Oftentimes I am asked for advice on how to do performance management right. A very relevant question, as it is easier to make mistakes in deploying performance management practices rather than to get it right. Clarifying terminology and understanding the context of each entity is important in designing good performance […]
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  • From Canon to HP: values, objectives and press releases

    From Canon to HP: values, objectives and press releases

    smartKPIs.com Performance Architect update 33/2010 In my previous blog post I reviewed the approach Canon Inc. has to strategic planning and how its actions reflect the corporate strategic direction. While researching the topic I came across the Hewlett-Packard Company (HP) website.
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  • Canon – kyosei, humanity and excellence

    Canon – kyosei, humanity and excellence

    smartKPIs.com Performance Architect update 32/2010 Canon Inc. is today one of the largest electronics manufacturers in the world. They produce paper copying machines, printers, projectors, binoculars and calculators and cameras among others.
    Read More »
  • Learning from practice – A brief history of performance measurement

    Learning from practice – A brief history of performance measurement

    smartKPIs.com Performance Architect update 31/2010 Measurement is in the realm of mathematics. It is about keeping track, about establishing dimensions. Some of the earliest measurement activities in human history track back to 35,000 B.C. (Lebombo bone) and 9,000-6,500 B.C. (Ishango bone). Researchers consider them the first measurement tools in human history used for measuring intervals […]
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  • Ethical leadership and performance management

    Ethical leadership and performance management

    smartKPIs.com Performance Architect update 30/2010 Managing performance is about achieving desired outcomes, fulfilling the purpose of an entity. Oftentimes it is a complex journey requiring a diverse set of abilities. One of the most important prerequisites of organizational success is strong, committed leadership. And even more important is being guided by ethical leaders. What is […]
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  • From performance management for control to performance management for learning

    From performance management for control to performance management for learning

    smartKPIs.com Performance Architect update 28/2010 The following is an excerpt from a conference paper presented at the 2009 Performance Measurement Association Conference in Dunedin, New Zealand. An edited version of the paper was published in the Measuring Business Excellence Journal in 2010 (vol. 14, No. 1), under the title: “Rediscovering performance management: Systems, learning and […]
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  • Lexical rivalry: “Strategy Execution” versus “Strategic Performance Management”

    Lexical rivalry: “Strategy Execution” versus “Strategic Performance Management”

    smartKPIs.com Performance Architect update 27/2010 Over the last few years, the use of the term “Strategy Execution” witnessed a dramatic increase in popularity in the business environment, mainly in the language used by consultants.
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  • Vision statements as strategic management tools – Historical overview

    Vision statements as strategic management tools – Historical overview

    smartKPIs.com Performance Architect update 26/2010 Etymologically, both the words ‘mission‘ and ‘vision‘ have their roots in religion. Most religions, from Taoism, to Christianity and Islam have used the term vision in their religious texts for thousands of years.
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  • Benchmarking, Rank Xerox and Canon

    Benchmarking, Rank Xerox and Canon

    smartKPIs.com Performance Architect update 24/2010 Benchmarking as a management concept is reported to have its roots in land surveying, where the altitude of objects is estimated based on a pre-established point of reference on an arbitrary landmark (McNary, 1994). Frederick Taylor is reported to be the first to use benchmarking along with other principles in […]
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  • Working with initiatives in Performance Management – Check and Act vs. Study and Act

    Working with initiatives in Performance Management – Check and Act vs. Study and Act

    smartKPIs.com Performance Architect update 23/2010 In one of my previous updates I reviewed the history of the Deming cycle and its relevance for Performance Management. One of the most important benefits of managing performance in organizations is that it facilitates a structured process of improving the achieved results, which is the essence of performance.
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  • Plan-Do-Check-Act (PDCA) / Plan-Do-Study-Act (PDSA), Philosophy and Performance Management

    Plan-Do-Check-Act (PDCA) / Plan-Do-Study-Act (PDSA), Philosophy and Performance Management

    smartKPIs.com Performance Architect update 21/2010 One of the administrative science domains that feeds Performance Management as a discipline is the quality movement. The Plan-Do-Check-Act (PDCA) cycle is at the core of the link between the two fields. It has been promoted and used in its current form for over 50 years. However, its roots can […]
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  • Performance Management – a story told through key survey figures and statistics

    Performance Management – a story told through key survey figures and statistics

    smartKPIs.com Performance Architect update 20/2010 Performance Management is one of the most dynamic business disciplines today. Its evolution accelerated over the last 20 years and due to the large number of concepts it employs and unstructured body of knowledge, having a comprehensive big picture view of the topic is rather challenging. One way of achieving […]
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  • What is wrong with Performance Measurement?

    What is wrong with Performance Measurement?

    smartKPIs.com Performance Architect update 19/2010 A simple answer is over-reliance on measurement and its merits. Since ancient times, humans had a fascination with measurement. In discovering the natural universe, measurement has its merits and one might say it is indispensable.
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  • Performance Management case study: Balancing on-time service and pay-for-performance in urban public transport

    Performance Management case study: Balancing on-time service and pay-for-performance in urban public transport

    smartKPIs.com Performance Architect update 18/2010 Delivering urban public transportation services today is a challenge due to the slow process of upgrading infrastructure and the general trend of population increase in large cities.
    Read More »
  • The importance of learning from practice

    The importance of learning from practice

    smartKPIs.com Performance Architect update 16/2010 DuPont, Toyota, Xerox, Analog Devices, Motorola… What do they have in common? Abstract reasoning and introspection enabled humans to advance scientific knowledge at an ever accelerating rate over the last 2500 years.
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  • Performance Measurement taxonomy – linking Performance Measurement and Management

    Performance Measurement taxonomy – linking Performance Measurement and Management

    smartKPIs.com Performance Architect update 15/2010 In my previous update, I discussed the concept of taxonomy and outlined the structure of a Performance Management taxonomy.  A subset of Performance Management is Performance Measurement and thus a separate taxonomy is required to illustrate its key elements.
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  • An introduction to theory in Performance Management: Agency theory and its link to pay for performance arrangements

    An introduction to theory in Performance Management: Agency theory and its link to pay for performance arrangements

    smartKPIs.com Performance Architect update 13/2010 Agency theory has its origins in the research conducted by economists in the 1960s and 1970s, exploring risk sharing among individuals and groups, such as the relationship between insurers and customers.
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  • Red, yellow and green signaling in performance scorecards – Part 2 – Meaning of colors

    Red, yellow and green signaling in performance scorecards – Part 2 – Meaning of colors

    smartKPIs.com Performance Architect update 12/2010 The previous update explored the historic journey of using red, yellow and green for performance management signaling.
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  • Red, yellow and green signaling in performance scorecards – Part 1 – A journey in history

    Red, yellow and green signaling in performance scorecards – Part 1 – A journey in history

    smartKPIs.com Performance Architect update 11/2010 As in all human communication, content and format go hand in hand to deliver a communication message. The content of performance reports only partially addresses communication requirements.
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  • The Cinderella tool of Performance Management and Business Intelligence

    The Cinderella tool of Performance Management and Business Intelligence

    smartKPIs.com Performance Architect update 9/2010 One of the skills we have as humans is the ability to find, create and select the appropriate tools to assist us in our activity. One way of grouping tools is by their form: physical or conceptual.
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  • Several considerations on performance measurement and metrics in current marketing reality

    Several considerations on performance measurement and metrics in current marketing reality

    Although argued that marketing, as functional area, generates rather intangible outcomes, thus assessment being quite problematic, our series of blog posts on marketing put under attention metrics that capture performance in various marketing dimensions.
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  • Applying Goal Setting Theory in practice: An action research exercise

    Applying Goal Setting Theory in practice: An action research exercise

    smartKPIs.com Performance Architect update 8/2010 In my previous updates I highlighted the importance of theory in performance management and introduced the goal setting theory as one of the most important informing the discipline. I also outlined the importance of understanding the complexities of setting targets.
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  • Setting targets, cooking steak and using thermometers

    Setting targets, cooking steak and using thermometers

    smartKPIs.com Performance Architect update 7/2010 Setting targets is relatively easy if you want to make it easy – just pluck a number from the air, make it your target and strive to achieve it. However, there is more to target setting than a simple number selection.
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  • An introduction to theory in Performance Management: Goal Setting Theory

    An introduction to theory in Performance Management: Goal Setting Theory

    smartKPIs.com Performance Architect update 6/2010 In my previous update I highlighted the benefits of increasing theory awareness in performance management practice. It has the potential to positively impact the process of selecting, developing and using performance management solutions. Over the next few months, I will gradually introduce some of these theories, in no particular order.
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  • On the importance of theory in Performance Management

    On the importance of theory in Performance Management

    smartKPIs.com Performance Architect update 5/2010 Performance management is one of those disciplines that seem to be intuitively easy. It is closely related to everyone’s life. We all hear about setting goals here, achieving targets there, implementing strategies, writing vision statements, living values and so on.
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  • The case for using a Performance Management Glossary

    The case for using a Performance Management Glossary

    smartKPIs.com Performance Architect update 4/2010 Some of the most asked questions in performance management discussions, either online or during conversations are:
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  • Performance Management IQ Test or a hermeneutic dialectic process

    Performance Management IQ Test or a hermeneutic dialectic process

    smartKPIs.com Performance Architect update 3/2010 A new feature available on http://www.smartKPIs.com starting with this month is the smartKPIs Performance Management IQ test.
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  • Be smart about SMART goals, SMART objectives, SMART KPIs and smartKPIs

    Be smart about SMART goals, SMART objectives, SMART KPIs and smartKPIs

    smartKPIs.com Performance Architect update 2/2010 Oftentimes we take things for granted, without asking questions such as: Where did this idea came from?
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  • Using meaningful KPIs for measuring performance

    Using meaningful KPIs for measuring performance

    Have a look at your indicators that you use now – for targets setting and measurement. Is what you measure the right thing to measure? Do you measure something meaningful for your organization?
    Read More »

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